Refund & Return Policy

We want you and your pet to love every order from Pawsli! If you're not satisfied, here's how returns and refunds work:

Return Window:

You can return most items within 30 days of delivery.

Condition:

Items must be unused and in their original packaging.

Refund Method:

Refunds are issued to the original payment method.

How to Return:

Email us at support@pawsli.store with your order number and reason for return. We'll provide instructions.

Shipping Costs:

Customers are responsible for return shipping, unless the item is defective or damaged on arrival.

Exceptions:

Certain items (e.g., personalized products) may not be eligible for returns.

Contact us with any questions — we're here to make it right!